How Great Leaders Handle Bad News

As a new leader, you will undoubtedly be faced with your share of bad-even very bad-news. Weather the worst and show your true leading accomplishments with this four-step process:

• Maintain your cool. If you lose your pique you will deter your teammates from coverage jobs to you.

• Gather information. Don't do rash--and foolish--decisions. Instead, investigate, answering who, what, when, where and why. Double-check to do certain you have got all the inside information you need.

• Assess the damage. Determine the extent of the job and then quickly travel into damage-control mode--without involving your foreman if possible. The people above you will esteem the fact that you resolved the issue without monopolizing their time.

• Report the news to your boss--even if you've fixed the problem. Detail the stairway you've taken to decide the issue and your programs for preventing it forwarding the future. And inquire for the boss's recommendations for making improvements.

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* How to radiance in Difficult Management Situations

* Conquer the Chaos: The Best Ideas in Time Management

* Interviewing Techniques That Aid You Hire the Best

* How to Communicate Clearly and Effectively With Employees

* Training to Win: Helping Employees Meet or Excel Their Goals

* Resolution Conflicts: Strategies for a Winning Team

* Mastering Memos

* Becoming a Coach: Bringing Out the Best in Employees

The Particular Report : Stepping Into Management: A Fast-Track Usher , which includes a subdivision on troubleshooting common direction problems.

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